Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Processing
Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing. Please note that our current processing time is a minimum of 2 days and a maximum of 15 days. Once your order has been processed and it’s shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
Our Customer Experience team will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.
Cancellations
You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to our Customer Experience team as soon as possible if you need to cancel your order.
International Orders
We currently offer shipping worldwide. Due to the ongoing health pandemic, COVID-19, our estimated delivery time for international orders is 12-20 business days.
For all international orders, the shipping fee will be calculated at checkout in accordance with your package's required dimensions and weight. Please note this shipping fee does not include any import taxes and/or customs duties.
All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped. Please note that it may take up to 24 hours for your tracking number to begin reflecting updates.
